Privacy Policy

This privacy policy contains information about what details we collect from the users of our website and what we use them for.

At Trøndelag Reiseliv AS we aim to treat all personal information with respect and care. Based on functionality and user experience, we collect information from the person who visits our website. We use this information to optimize the content of our website and look at usage patterns. To do this, we use cookies, which you can read more about below.

Cookies


Trøndelag Reiseliv uses cookies. By using our website, trondelag.com, you agree that we can put these in your browser.

Cookies are a standard Internet technology that most websites use. A cookie will be added to your browser’s internal memory, which will help us better understand how you use our site. In the long run, we use this knowledge to offer you a better experience the next time you visit the website.

Most new browsers, such as Opera, Internet Explorer, Firefox, Safari etc, are set to accept cookies automatically. If you do not want to accept cookies, you must choose to change the settings in your browser yourself. Note that this setting may cause many websites to not work optimally.

Website owner and contact details

Trøndelag Reiseliv AS
Nordre gate 10
7011 Trondheim
Telephone: 73 84 24 40
E-mail: touristinfo@trondelag.com
Org. nr: NO 961 245 117

On our website, we use the following cookies for the specified purposes:

Source: Google Analytics
Purpose: Gather information about how visitors use the website. We use this information to create reports that are further used to improve the website. The cookies anonymize all details. That is, the information only says something about the number of visitors to the website, where they come from and what pages they visit.
Cookies Google: __utma, __utmb, __utmc, __utmt, __utmv, __utmz, _ga, _gat, _gid. Read more about the cookies and their features at Google.

Source: Facebook
Purpose: Measure traffic and performance from visitors through different campaigns.
Cookies: act, c_user, datr, fr, pl, presence, sb, spin, wd, xs. Read more about these on Facebook.

Source: Siteimprove
Purpose: Gather information about how visitors use the website. We use this information to create reports that are further used to improve the webpage. Cookes anonymize all information. This means that the information only indicates the number of visitors on the website, where they come from, which pages they visit and their behaviour on these pages. Read more about Siteimprove here.
Cookies: siteimproveses, __cfduid.

Source: Trøndelag Reiseliv / WordPress
Purpose: Manage status through your visit to the website.
Cookies: route, wordpress_test_cookie.

Newsletter


By signing up for our newsletter, you agree for us to save your email address. This will be used to send out the latest news from the industry, news from Trøndelag and invitations to events. We use
third party solutions to handle email delivery. This means that the information that is being sent, including your email address, may be stored with the third party as long as they retain logs for sending. Trøndelag Reiseliv commits not to share your information with other parties, as well as to use it only for the purpose mentioned here. The information will be stored with us until you unsubscribe from the newsletter.

Website statistics


In order to optimize and further develop our website, we collect necessary information about your visit to trondelag.com. This includes information about which browser you are using, as well as operating system, screen size, device, and duration of visit. This information is stored with third parties like Google Analytics, and will be stored there for the period specified by these services. The information is only used for internal review in connection with website optimization and is not shared with third parties.

Any visit to our website will also be logged on our servers and will contain information about IP addresses, browsers, operating systems, usage / navigation, etc. This information will be used for troubleshooting and improvement in case of nonconformities and will not be shared with any third parties. The log files will be deleted after 1 year.

Marketing


We have placed cookies from Facebook and Google, among others, on our website, using these to customize digital ads and offers. This
may mean that you will see specific offers addressed to you after visiting our site based on aggregated data from your visitor statistics.

E-mail communication


All e-mails sent to touristinfo@trondelag.com and our other emails are stored in our mail system. The correspondence is stored as long as there is a purpose related to the customer relationship or the inquiry. All e-mail information is only handled internally at Trøndelag Reiseliv, and is not shared with any third parties.

Personal information


In connection with customer relationships and various collaborations, we are required to obtain information for contact such as name, email, telephone number and any other information. We use this information only to treat your customer relationship or collaboration.

We store the information you provide us as long as our customer relationship or partnership exists. You have the right to access, correct and delete data we have stored about you. You are entitled to complain to Datatilsynet if your personal information is processed in violation of the rules.

Booking


We offer a range of services and products on trondelag.com, but refer customers to a separate booking system to complete the orders. We mainly use Book Central Norway AS as a booking service and distributor.


Book Central Norway is the legal booking partner of Trondelag.com – the official travel portal in Trøndelag – and other online tourism portals in Trøndelag. Book Central Norway AS is not a travel agency, but a distributor of a wide range of tourism products. Book Central Norway does not own or does not operate its own tourism portal. Book Central Norway AS is a company owned by tourism actors in Trøndelag, specializing in booking / reservation at tourism portals such as www.trondelag.com and some other destination portals in the region. For those traveling to and in Trøndelag, Book Central Norway offers, through the channels we are present in, online booking where they can research and book tourism products from the region.

You can read more about their travel terms here, as well as how they treat your privacy here. No information is stored with us in Trøndelag Reiseliv. In addition, we refer to other booking solutions, such as Ticketmaster and Ebillett, or directly to the providers website, which handles all personal information required.

Image bank for Trøndelag Reiseliv


We offer customers the possibility of downloading a number of images through registration at Imageshop
. To register you have to fill in personal information such as your name and e-mail, which will be stored at Imageshop. Trøndelag Reiseliv commits not to share your information with other parties, as well as to use it only for the purpose mentioned.

Responsible data processor


It is at all times the Travel Manager at Trøndelag Reiseliv AS, who is responsible for treatment of personal data collected. This person is responsible for internal controls regarding the processing of personal data, and for any deviations from current guidelines and legislation being reported and corrected.

We strive to comply with applicable privacy laws at all times. If you have any questions, feel free to send us an email at touristinfo@trondelag.com or call 73 84 24 40.